JOB TITLE: ENGINEER – MANAGED SERVICES
LOCATION: BANGALORE
SUMMARY
To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems.
EDUCATION QUALIFICATION
The candidate must have a Bachelor’s/Master’s degree in IT/ Computers.
PROFESSIONAL QUALIFICATION
Expert level certification such as CCNA or equivalent level of experience will be preferred.
EXPERIENCE
3 - 10 years of relevant experience.
ROLES AND RESPONSIBILITIES
· Monitor and take corrective actions for hosted environment.
· Troubleshoot customer reported issues.
· Incident/ticket lifecycle management
· Setting up infrastructure.
ESSENTIAL SKILLS
· Should have good understanding of IP Protocol/OSI /TCP stack
· Protocols: BGP/OSPF/IPSec/VPN technologies, CCNA level networking.
· Knowledge of MPLS.
· Experience managing, supporting and deploying network infrastructures
· Strong ability to diagnose server or network alerts, events or issues
· Understanding of common information architecture frameworks
· Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
· Good oral and written communication skills, and ability to address conflict with others constructively
· Ability to work in a 24x7 rotational shifts
DESIRED SKILS
· Experience of working in managed services role is added advantage.